Training...


INSTRUCTOR LED TRAINING
The Wow! moment in learning. You know the thrill. It’s when you get it, grasp that elusive concept or understand why a program behaves as it does. It’s when you learn a cool new skill or a timesaving technique. You’ll never need to call the Help Desk about that concept. You’ll always remember it -- and the brilliant, effervescent teacher who delivered that Wow! and shared your joy.
That’s the core of the Devine training experience. Our ace team of legal and technical experts provide your users with a class of Wow! moments. Our greatest pleasure is to enlighten. We do it with the efficiency of our highly customized class outlines, years of experience and sparkling personalities.
Our instructional model is based on the approach of Stacy Gittleman, Vice President Training Technology, whose legendary training style is straightforward, comprehensive and fun.

OUR PEOPLE
We feature stars. Stacy Gittleman’s trainers share her enthusiasm for technology and for teaching. They are performers who capture a class with crackling and memorable presentation and communication skills. Their detailed technical knowledge and knowledge of law firm business practices enables them to answer every question, whether from secretaries, partners, associates, word processors, administrative staff, training managers or in-house trainers.
Our trainers bring an unmatched wealth of training experience to every project. Most have been training at major national and international law firms since the early 1990s and this wide and varied background enables them to compare functionality in the old software packages to the new. How did you change to a new paragraph numbering system in Word 97? This is how you do it in Word 2003.
The Devine Consulting Group trainers possess the intangibles as well. Commitment means that if a partner has a vital question at 5:30 PM, the floor support person will stay to answer that question fully. Political savvy means that we know how to escalate issues and how to support all members of the team to the users. Our trainers understand the need to present a unified, positive experience for the firm. It all adds up to 110%.

OUR EXPERTISE
We bring a broad range of knowledge to migrations and upgrades, including mastery of all third party integrated packages including document management, macro automation, contact management, e-mail, document clean-up, document comparison. This knowledge includes product functionality, integration with the word processor, as well as the presence of any bugs and necessary workarounds. Our experience and encyclopedic information greatly reduces unwanted user surprises and help desk calls. Because we work closely with third-party developers, we know the issues before new packages are rolled out, helping you to prepare your users.

TRAIN THE TRAINER
We give your trainers the highest level of end-user and technical expertise. Our trainer classes focus on what’s new in the program and how it affects your third party programs. We also include detailed training in end-user setup options, enabling you to understand and design the best end-user environment for your firm.
We often partner with in-house training staff, working with them to present clear and consistent instructions to end users. We teach in-house trainers our training outlines, which they use in class.

PILOT TRAINING
Excellent training for the Pilot group is crucial to start the positive buzz in any major upgrade or conversion. We understand that the composition of pilot classes may be very different from typical end-user groups and have designed training scenarios to fit all combinations of users.

ATTORNEY TRAINING
We appreciate the special requirements of busy attorneys and can hand tailor bite-size classes, efficiency one-on-ones for partners, after or before hours training and e-learning modules, giving them just the information they need.

WORKSHOPS
We empower your end users by clarifying and polishing their software skills with short, function-specific workshops. These are customized to your firm’s business needs and are based on our knowledge of those functions which are most troublesome, as well as analysis of floor support reports.

Please contact us for more info.

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